Amazing service! Jerry was incredibly helpful, considerate, and kind. When parts of the order got lost he tracked it and called me to make sure all details were available. Technically they don't ship to my location but even then since the order was placed he carried it out at his loss. I do greatly appreciate everything you do! Hands down best service I've received on Amazon so far! The futon was easy to assemble and it looks amazing the hardwood really accents the black cover and it's made of solid wood as opposed to the packyboard most furniture is made of today. Very solid would recommend the price is very reasonable for the quality!